PROVIN Performance Coaching respects the privacy of our athletes and prospective clients. This policy explains what information we collect, how we use it, and how we work to protect it.

Information We Collect

Depending on how you interact with PROVIN, we may collect:

• Contact information, including name and email address.
• Application responses and selected coaching package.
• Running goals, training history, race plans, and training-log entries.
• Information voluntarily provided about injuries, physical limitations, recovery, or other factors relevant to coaching.
• Subscription status, transaction records, and payment-related information, if we offer online payments.
• Messages and feedback exchanged with our coaches.

Please do not submit sensitive information that is unnecessary for coaching.

How We Use Information

We use personal information to review coaching applications, communicate with athletes, create and update training plans, review training progress, manage subscriptions, maintain business records, protect our services, and meet legal obligations.

How our forms work

Our application form is a Google Form, and your answers are stored in a private Google Sheet that only our coaches can access. Our contact form opens your email app with your message filled in, and you send it to our business email, teamprovinperformance@gmail.com. This website does not store your answers.

Service Providers

We may use third-party providers to operate our services, including Google Forms, Google Sheets, Google Drive, Calendly, Google Meet, and Stripe if we offer online payments.

These providers may process information as necessary to provide their services. Their own terms and privacy policies may also apply. This site also loads fonts from Google Fonts, which can receive your IP address.

Payment Information

If we offer online payments, they will be processed through Stripe or another payment provider we have approved.

PROVIN will not ask athletes to submit full payment-card numbers or security codes through ordinary Google Forms, Google Sheets, or training-log documents.

Sharing and Disclosure

We may share information with service providers when necessary to operate our business, comply with legal obligations, protect our rights, or respond to lawful requests.

We do not sell personal information.

Workout data

Athletes may share activity links, workout summaries, screenshots, exported files and training notes with their coach. We use them only for coaching. Never share your account passwords with us. Activity links can reveal information, such as routes and times, depending on your account and privacy settings, so check your settings before sharing.

Training-Log Privacy

Each athlete’s training log is intended to be accessible only to that athlete and authorized coaching personnel.

We use access restrictions to limit who can open each log. Athletes should not receive access to other athletes’ training logs.

Access restrictions reduce unnecessary exposure but cannot guarantee absolute security.

Cookies and tracking

This site does not currently use advertising or analytics cookies. Our hosting and third-party services may collect basic technical data such as your IP address and browser type. If we add analytics later, we’ll update this policy.

Data Retention and Requests

We retain information for as long as reasonably necessary for coaching, business operations, legal obligations, and legitimate recordkeeping needs.

Athletes may contact teamprovinperformance@gmail.com to request access to, correction of, or deletion of personal information, subject to applicable law and any records we are required to retain.

Security

We use reasonable administrative and technical measures to protect personal information. No online service can guarantee absolute security.

Minors

Athletes under 18 should apply with a parent or guardian. We don’t knowingly collect information from children under 13 without a parent or guardian.

Before accepting athletes under 18, PROVIN will establish and follow an appropriate process for parental or guardian consent and any other requirements imposed by applicable law.

Changes and Contact

We may update this policy as our practices change. Material changes will be communicated as required by applicable law.

Privacy questions may be sent to teamprovinperformance@gmail.com.

Owner review: confirm which services actually process athlete information, that “we do not sell personal information” is accurate, the parental-consent process for athletes under 18, and get legal review.

Welcome to PROVIN Performance Coaching. These Terms of Service describe the expectations and responsibilities associated with our running coaching services.

Coaching Services

PROVIN Performance Coaching provides personalized running coaching, training plans, training-log feedback, and communication according to the services included in the athlete’s selected package.

Our coaches manually create, review, and update training plans based on each athlete’s goals, running background, schedule, feedback, and relevant limitations. Coaching decisions are made by our coaches, not by an AI training-plan generator.

The services included in each package will be described before purchase.

Payments and Subscriptions

The applicable coaching price, billing frequency, included services, and renewal terms will be displayed before checkout.

Recurring subscriptions renew according to the terms disclosed at purchase until canceled.

Athletes are responsible for reviewing their selected package, price, billing frequency, and renewal terms before completing payment.

Payments will be processed through the designated payment provider. Athletes should not submit full payment-card numbers or security codes through ordinary application forms or training spreadsheets.

Cancellations and Refunds

Cancellations take effect at the end of the current paid billing period, unless applicable law or an expressly agreed arrangement requires otherwise.

Refund requests are reviewed individually. A refund is not guaranteed, and decisions will take account of the circumstances, applicable law, and any commitments made to the athlete.

See our separate Cancellation and Refund Policy for details.

Athlete Responsibilities

Athletes agree to provide accurate information about their running history, goals, schedule, training, and relevant limitations.

Athletes should communicate significant changes in their health, training availability, or ability to complete workouts. They should report pain, concerning symptoms, and other factors that may affect safe training.

Athletes are responsible for recording training accurately and communicating honestly with their coaches.

Training and Health Disclaimer

PROVIN provides athletic training guidance, not medical diagnosis, treatment, or emergency care.

Running and exercise involve inherent risks. Athletes should consult a qualified healthcare professional before beginning or materially changing an exercise program when appropriate.

Athletes should stop exercising and seek appropriate medical attention if they experience concerning symptoms or an injury requiring evaluation.

No specific race result, finishing time, performance improvement, or athletic outcome is guaranteed.

Communication

We aim to respond to ordinary coaching messages within one business day.

This response commitment applies to normal coaching communication and does not constitute emergency or 24-hour support. See Communication and Coaching Expectations.

Privacy

Personal information is handled according to our Privacy Policy.

Changes and Contact

We may update these terms as our services or legal obligations change. Material changes will be communicated as required by applicable law.

Questions about these terms may be sent to teamprovinperformance@gmail.com.

Owner review: legal review and the exact definition of business days are still open.

PROVIN Performance Coaching wants every athlete to understand the cancellation and refund process before beginning coaching.

Canceling a Subscription

Athletes may request cancellation through the designated subscription-management process or by contacting teamprovinperformance@gmail.com.

A cancellation stops the next subscription renewal. Coaching remains available through the end of the current paid billing period, subject to the services included in the athlete’s package.

Cancellation does not automatically entitle an athlete to a refund for unused time.

Refund Requests

Refund requests are reviewed individually.

When reviewing a request, PROVIN may consider the circumstances of the request, services already provided, billing history, any relevant commitments, and applicable law.

Submitting a refund request does not guarantee approval. We will communicate the outcome to the athlete.

Nothing in this policy limits any refund or other right that cannot legally be waived.

Billing Errors

Duplicate charges, incorrect charges, and other suspected billing errors should be reported to teamprovinperformance@gmail.com. We will review the circumstances and correct verified errors as appropriate.

Failed Payments

If a subscription payment fails, we may contact the athlete to update their payment method.

If payment remains unresolved, ongoing coaching may be paused after appropriate notice, subject to applicable law and any commitments already made.

How to Cancel or Request a Refund

Athletes may use the designated subscription-management portal when available or email teamprovinperformance@gmail.com.

We will confirm cancellation requests and, where applicable, the date through which paid coaching remains available.

Enter the email you used to subscribe and Stripe will email you a secure link to cancel, update your payment method, or view your payments and receipts.

Owner review: confirm that the real Stripe subscription settings and Customer Portal support these terms before any payment is taken. The “Manage my subscription” button stays hidden until a portal link is added (billingPortalUrl).

At PROVIN Performance Coaching, coaching is about more than receiving a training plan. It is about having a team behind you.

Personalized Training

Our coaches manually create, review, and update every athlete’s training plan.

Plans are tailored to the athlete’s goals, current fitness, schedule, running history, and ongoing feedback. Our coaches—not an AI training-plan generator—make coaching decisions.

Your Training Log

Each athlete receives access to their own individual training log.

Athletes should record completed workouts accurately, including mileage, pace, effort, and notes where applicable.

Coaches use these records and athlete feedback to review progress and make appropriate adjustments.

Training logs are intended to remain private to the athlete and authorized coaching personnel. Athletes should not share their log links with unauthorized people.

Communication and Response Times

Athletes communicate privately with their coaches through WhatsApp Business, our primary communication channel, about workouts, training questions and progress.

Athletes may also book an optional 15-minute check-in through Calendly. Scheduled calls are not required for ordinary coaching questions.

WhatsApp messages and Calendly bookings are separate from the athlete’s Google Sheets training log.

We aim to respond to ordinary coaching messages within one business day.

This is a commitment for normal coaching communication, not emergency support.

The communication channels, check-in frequency, and services included in each package will be explained before coaching begins.

Athlete Feedback

Athletes should communicate honestly about fatigue, pain, missed workouts, scheduling conflicts, recovery, and other factors affecting training.

Training plans may be adjusted based on athlete feedback and coaching judgment. Athletes should not push through concerning pain or symptoms simply to complete a scheduled workout.

Performance Expectations

We work with athletes toward their individual goals, but progress depends on many factors. No particular race result, finishing time, or performance improvement is guaranteed.

Our Commitment

We strive to provide individualized attention, professional communication, thoughtful training adjustments, and a supportive coaching relationship.

More Than a Training Plan. A Team Behind You.

Owner review: the owners should define which days count as business days and any holidays.

Thank you for choosing PROVIN. We confirm every payment on our side before we set up your coaching, so your coach will contact you by email once it is verified.

This page alone does not confirm a payment. If you don’t hear from us, email teamprovinperformance@gmail.com.

Before publication: this page is not wired to anything yet. Use it as the success page of a Stripe Payment Link or Checkout only after you approve live payments. Never grant access to a training sheet just because someone reached this page. Check the payment in the Stripe Dashboard first.

Your payment was not completed and you have not been charged. If you have questions about your coaching level or price, email teamprovinperformance@gmail.com and we’ll help.

Before publication: use as the cancel page of a Stripe Payment Link or Checkout once approved.